Tag: Communication

  • Get Over Your Fear of Being Annoying

    Get Over Your Fear of Being Annoying

    If the title prompted a silent chuckle, you can bet you’re not alone. Every PM knows the tightrope walk between being a thorough communicator and becoming that dreaded pest, a challenge that doesn’t discriminate by experience. That moment of hesitation—whether to voice your thoughts or stay silent—can be agonizing. And yet, despite understanding the critical…

  • Pass Precision: Winning Outcomes Begin at the Handoff

    Pass Precision: Winning Outcomes Begin at the Handoff

    Every summer Olympics the event I look forward the most is the 4×100 meter finals. Winning here takes more than just speed. The baton exchanges look so easy and they happen so fast but it’s in the four, 30 meter exchange zones where make or break can happen. Imagine you’re in the thick of a…

  • 10 principles to deliver your best customer service, every time

    As a Project Manager, a successful project is about more than just completing a project according to the contract. A better measure of project success is when a Client is so happy with the result that they’re willing to give you a glowing recommendation at the end of it. For every new project I made it a…

  • 5 project miscommunication scenarios (and how to avoid them)

    5 project miscommunication scenarios (and how to avoid them)

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    Keep and eye out for these scenarios and minimize the potential for a miscommunication. If you’re part of a creative team that’s been hired by a company to do some work it’s likely because you have some expertise that they don’t. You’ll have to work fairly closely with your client to understand their business, perhaps as well…